Privacy Policy

This Privacy Policy describes how Rolex Digital Solution ("Company," "we," "us," or "our") collects, uses, processes, and discloses your information when you access or use our services, including our consulting, implementation, and management of WhatsApp API, Meta Verification, and Meta Ads solutions (collectively, the "Services").

We are committed to protecting your personal data and your right to privacy. If you have any questions or concerns about this privacy notice or our practices with regard to your personal information, please contact us.

Information We Collect

We collect Personal Information from you, which is any information that relates to an identifiable individual.

A. Information You Provide to Us (as Data Controller)

This includes data collected when you use our website, contact us for a quote, or sign a service contract:

Contact Information: Name, email address, phone number, company name, and job title.

Billing Information: Payment details, billing address, and tax information necessary to complete transactions for our Services.
Communication Data: Records of emails, calls, or other correspondence between you and us regarding our Services.

B. Information Collected During Service Delivery (as Data Processor)

When providing Services related to the WhatsApp API, Meta Ads, or Meta Verification, we process data on behalf of our clients. In this capacity, we act as a Data Processor, and our client remains the Data Controller. The type of data we process may include.

End-User Conversation Data: Message content, timestamps, and media exchanged between our client and their customers on the WhatsApp Business Platform.
End-User Identifiers: WhatsApp phone numbers, contact names, and associated device information necessary for messaging.
Meta Ads Data: Performance metrics, audience segments, and conversion data related to advertising campaigns.

We do not use this customer data for any purpose other than providing and improving the agreed-upon Services for our client, as governed by our Client Service Agreement

C. Automatically Collected Information

When you visit our website, we may automatically collect certain information:

Usage Data: IP address, browser type, operating system, pages viewed, time spent on our site, and referring URLs.

Tracking Technologies: We use cookies, web beacons, and similar technologies to collect this data.

How We Share Your Personal Information

We only share your information with the following third parties under the specific conditions outlined below:

A. With Meta Platforms, Inc. (and its subsidiaries, including WhatsApp and Facebook)We share your business information (and where applicable, your end-users' information) with Meta to facilitate the core services we provide:

WhatsApp API: Shared to establish and maintain the WhatsApp Business Account and messaging channels.
Meta Verification: Shared for identity and business verification purposes to obtain the "green tick" badge.
Meta Ads: Shared to create, target, and deliver advertising campaigns.

B. Service Providers and Sub-ProcessorsWe engage third-party vendors, consultants, and other service providers who need access to your information to perform work on our behalf. These may include -

CRM (Customer Relationship Management) platforms.
Cloud hosting and data storage providers.
Accounting and legal services.

Compliance with LawsWe may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

Data Security

We implement reasonable technical and organizational security measures designed to protect the security of any personal information we process.

Encryption: Data processed through the WhatsApp API leverages Meta's encryption protocols. Data stored on our servers is protected by encryption both at rest and in transit.
Access Control: Access to your personal information and your client's end-user data is restricted to employees who have a legitimate business need.

However, despite our safeguards, we cannot guarantee that the internet or the Services themselves are 100% secure. You should only access the Services within a secure environment.

Your Privacy Rights

Depending on your location and applicable law, you may have the following rights concerning your personal data.

Right of Access: The right to request copies of your personal data.
Right to Rectification: The right to request that we correct any information you believe is inaccurate or incomplete.
Right to Erasure (Right to be Forgotten): The right to request that we erase your personal data, under certain conditions.
Right to Restrict Processing: The right to request that we restrict the processing of your personal data, under certain conditions.
Right to Object to Processing: The right to object to our processing of your personal data, under certain conditions.
Right to Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you have questions or comments about this Privacy Policy, you may contact Here rolexdigitalsolution@gmail.com Phone: +917987158877